Refund policy

🌸 Planet Kawaii – Returns & Refunds Policy 🌸

At Planet Kawaii, we want every purchase to bring a smile! 💖 If for any reason you’re not completely happy, we’re here to help.

🔁 Change of Mind Returns

You have 14 days from the date you receive your order to return items.
Customers are responsible for return postage. 📦
Original delivery costs are non-refundable.

💡 Tip: We suggest double-checking sizes, colours, and designs before ordering — this helps avoid disappointment and keeps our items kawaii & perfect for everyone! 🌈

🩹 Faulty Items

If your item is faulty or damaged, please contact us within 14 days of receiving it.
We will cover the return postage 📮 and issue a full refund, including the original delivery cost.
Faulty items can be returned using a tracked service to ensure safe delivery. 📦

❌ Non-Returnable Items

To keep our products hygienic and special, some items cannot be returned:

Earrings & pierced accessories
Mystery Bundles
Any personalised items

These items are carefully selected and packed to bring joy immediately, so we cannot accept returns for hygiene or surprise reasons. 💖

🎁 About Our Mystery Bundles 🌸

Oh no! 💖 Our Mystery Bundles are super special — each one is a unique surprise filled with cute kawaii charms chosen just for you! 🌈✨

Because each bundle is carefully curated and one-of-a-kind, we cannot accept returns or exchanges. This keeps the magic alive and ensures every bundle is a fun, surprise experience for every kawaii collector! 🎉

Don’t worry — if your bundle arrives damaged or faulty, we’ll happily sort it out and cover the return postage so you get a perfect, happy surprise! 💌

Thank you for understanding and helping us keep the kawaii magic going! 🌸💖

🌟 How to Return

Pack your item securely in its original packaging if possible. 📦
Use a tracked postage service and keep your receipt for proof.📮
Send it to our returns address (provided upon request).
Once received, we’ll process your refund according to the type of return.

📦 Returning Your Kawaii Items🌸

To make sure your returned items arrive safely back to us, we kindly ask that you use a tracked postage service and keep your proof of delivery. ✨

This helps us:

Confirm your items have been safely delivered back to us 💌
Process your refund quickly and securely 🌈
Make sure nothing gets lost in transit 💖

💡 Important: If your item has not been returned to us, or you cannot show proof that it has been securely delivered (e.g., tracked service showing delivery), we won’t be able to issue a refund.

Thank you for helping us keep every Planet Kawaii delivery safe, magical, and worry-free! 🎀

💌 Refunds

Change of mind: Refund issued for the item(s) cost only (minus original delivery).
Faulty items: Full refund including original delivery cost.
Refunds will be made to the original payment method.
Please allow up to 14 days after we receive your returned item for the refund to appear.

✨ Friendly Tips to Avoid Returns

We love happy customers! 🌸 To avoid returns:

Check sizes, colours, and descriptions carefully before ordering.
Remember our Mystery Bundles and surprise items are designed to be unique and non-returnable.
Ask us any questions — we’re here to help you pick the perfect kawaii charms or items! 💖

✅ Legal Compliance Notes

UK Consumer Contracts Regulations apply. Customers have a 14-day cooling-off period for change-of-mind returns.
Refunds for faulty items comply with UK Consumer Rights Act 2015.
This policy ensures customers know what is refundable, non-refundable, and how to return safely.

💖 Summary

Return window: 14 days
Return postage: Customer pays (except faulty items)
Original delivery: Non-refundable for change of mind
Non-returnable items: Earrings, Mystery Bundles, Personalised items
Refund processing: 14 days after receiving the returned item

Country/region