Refund policy

🌸 Planet Kawaii – Returns & Refunds Policy 🌸

At Planet Kawaii, we want every purchase to bring a smile! 💖 If for any reason you’re not completely happy, we’re here to help.

🔁 Change of Mind Returns

  • You have 14 days from the date you receive your order to return items.

  • Customers are responsible for return postage. 📦

  • Original delivery costs are non-refundable. 

💡 Tip: We suggest double-checking sizes, colours, and designs before ordering — this helps avoid disappointment and keeps our items kawaii & perfect for everyone! 🌈

🩹 Faulty Items

  • If your item is faulty or damaged, please contact us within 14 days of receiving it.

  • We will cover the return postage 📮 and issue a full refund, including the original delivery cost.

  • Faulty items can be returned using a tracked service to ensure safe delivery. 📦

❌ Non-Returnable Items

To keep our products hygienic and special, some items cannot be returned:

  • Earrings & pierced accessories

  • Mystery Bundles

  • Any personalised items

These items are carefully selected and packed to bring joy immediately, so we cannot accept returns for hygiene or surprise reasons. 💖

🎁 About Our Mystery Bundles 🌸

Oh no! 💖 Our Mystery Bundles are super special — each one is a unique surprise filled with cute kawaii charms chosen just for you! 🌈✨

Because each bundle is carefully curated and one-of-a-kind, we cannot accept returns or exchanges. This keeps the magic alive and ensures every bundle is a fun, surprise experience for every kawaii collector! 🎉

Don’t worry — if your bundle arrives damaged or faulty, we’ll happily sort it out and cover the return postage so you get a perfect, happy surprise! 💌

Thank you for understanding and helping us keep the kawaii magic going! 🌸💖

🌟 How to Return

  1. Pack your item securely in its original packaging if possible. 📦

  2. Use a tracked postage service and keep your receipt for proof.📮

  3. Send it to our returns address (provided upon request).

  4. Once received, we’ll process your refund according to the type of return.

📦 Returning Your Kawaii Items🌸

To make sure your returned items arrive safely back to us, we kindly ask that you use a tracked postage service and keep your proof of delivery. ✨

This helps us:

  • Confirm your items have been safely delivered back to us 💌

  • Process your refund quickly and securely 🌈

  • Make sure nothing gets lost in transit 💖

💡 Important: If your item has not been returned to us, or you cannot show proof that it has been securely delivered (e.g., tracked service showing delivery), we won’t be able to issue a refund.

Thank you for helping us keep every Planet Kawaii delivery safe, magical, and worry-free! 🎀

💌 Refunds

  • Change of mind: Refund issued for the item(s) cost only (minus original delivery).

  • Faulty items: Full refund including original delivery cost.

  • Refunds will be made to the original payment method.

  • Please allow up to 14 days after we receive your returned item for the refund to appear.

✨ Friendly Tips to Avoid Returns

We love happy customers! 🌸 To avoid returns:

  • Check sizes, colours, and descriptions carefully before ordering.

  • Remember our Mystery Bundles and surprise items are designed to be unique and non-returnable.

  • Ask us any questions — we’re here to help you pick the perfect kawaii charms or items! 💖

✅ Legal Compliance Notes

  • UK Consumer Contracts Regulations apply. Customers have a 14-day cooling-off period for change-of-mind returns.

  • Refunds for faulty items comply with UK Consumer Rights Act 2015.

  • This policy ensures customers know what is refundable, non-refundable, and how to return safely.

💖 Summary

  • Return window: 14 days

  • Return postage: Customer pays (except faulty items)

  • Original delivery: Non-refundable for change of mind

  • Non-returnable items: Earrings, Mystery Bundles, Personalised items

  • Refund processing: 14 days after receiving the returned item